Refund policy
The Pack Promise — 30 days on everything we sell
If something isn't right, we make it right. That goes for every product in the store, not just one.
- It arrived damaged, defective, or not what we described — send us a photo and we'll refund you or send a replacement. Your choice.
- It's just not right for your dog — email us within 30 days of delivery and we'll refund you.
- Your TrailSip leaked with the lock engaged — that one's on us, always. Send a photo and we'll replace it or refund you.
About sending it back
In most cases we won't ask you to. Many of our products ship direct from the manufacturer, and return postage often costs more than the item — so for straightforward claims we simply refund you and let you keep or donate it.
Where a return genuinely makes sense, we'll email you the return address and tell you who covers postage before you send anything. Please don't post anything back until you've heard from us. We're based in Alaska, and an unapproved return can go astray or cost you more in postage than the item is worth.
What happens to returns
Anything that comes back sealed and unopened goes back into stock. Anything opened or used never does — we keep those for our own product photos and videos, or donate them. You will never receive a used product sold as new from us.
The limits, stated plainly
- 30 days from the date your order was delivered
- One refund-without-return per customer. Beyond that we'll look at each case individually
- We may ask for a photo before approving a claim
- Refunds go back to your original payment method within 10 business days of approval
- Please include your order number — we can't refund an order we can't find
Manufacturer guarantees
Some brand-name products carry their own separate guarantee that runs longer than 30 days — the Monster K9 Chew Stick is backed for life by Monster K9, for example. Those sit on top of the Pack Promise, not instead of it. The product page will say so where it applies.
Late or missing orders
If your order has not arrived within 21 days, that is on us. Email us and we will refund you in full.
Questions
Email contact@furmidables.shop or use the chat button at the bottom right of any page. A person reads every message and replies within one business day.